top of page

Refund Policy

A legal disclaimer

Last updated: February 2026

Personalised Items

As most of our products are personalised or made to order, please note:

  • Personalised items are non-refundable and non-returnable

  • This includes items made to your specifications, custom text, colours, designs, or other personal choices

This is in accordance with the Consumer Contracts Regulations 2013, which state that the right to cancel does not apply to personalised or custom-made goods.

Please double-check all personalisation details before placing your order, as we cannot change or refund items once production has begun.

Non-Personalised Items

If you purchase a non-personalised item, you have the right to cancel your order within 14 days of receiving it, without giving a reason.

To be eligible for a return:

  • You must notify us within 14 days of delivery

  • The item must be unused, in its original condition and packaging

  • You are responsible for return postage

Refunds will be processed within 14 days of receiving the returned item.

Faulty or Incorrect Items

If your order arrives:

  • Faulty

  • Damaged

  • Incorrect

  • Not as described

You are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015, even if the item is personalised.

Please contact us within 48 hours of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos where possible

We will work with you to resolve the issue as quickly as possible.

Incorrect Personalisation Provided by the Customer

We cannot offer refunds or replacements if:

  • The personalisation details were provided incorrectly by the customer

  • Spelling, dates, or selections were approved at checkout and later found to be incorrect

Please review all custom details carefully before completing your purchase.

Refund Processing

  • Approved refunds will be issued to the original payment method

  • Original shipping costs are non-refundable unless the item is faulty

  • Refunds may take several business days to appear depending on your payment provider

Lost Items

If an order is confirmed as lost in transit via Royal Mail tracking:

  • We will investigate the issue

  • A replacement or refund will be offered where appropriate

Contact Us

If you have any questions about refunds or returns, please contact us:

Email: becky@deltasdaydream.com
Business name: Delta’s Daydream
Country: United Kingdom

bottom of page